Customer Benefits:

·         Provides customers the ease and convenience of scheduling a confirmed service appointment 24/7

·         Customer receives an immediate confirmation email - can also opt for text messaging

·         Customer receives a courtesy reminder email or text the day prior to their appointment

·         Customer receives an email or text message advising them when the services on their vehicle are completed

·         Customer receives a pre-CSI Thank You email after they pick up the vehicle (can include a customized survey if the dealership wishes)

Dealership Benefits:

·         Increases customer satisfaction and loyalty

·         Eliminates the requirement for someone at the dealership to respond to customer’s email request for appointment

·         Appointments are transferred seamlessly into Reynolds or ADP (soon Arkona)

·         Announcement email is sent to all customers when the site is launched, advising they can now make confirmed service appointments from the dealer’s website, providing a user name and password.*

·         As new dealership customers are imported nightly, if there is an email address in the customer record, a Welcome email is sent, making them aware of the dealer’s online scheduling tool, providing a user name and password.*

·         When confirming the appointment, if dealership personnel add a customer email address, an email is sent, making them aware of the dealer’s online scheduling tool, providing a user name and password.*

*Each of these increases the customer awareness and also by providing log in information, removes the need for customers to register so it also increases customer adoption.

·         Reduces in-bound telephone calls

·         Customer can be prompted for mileage and appropriate service recommended

·         Reduces no shows

·         Emails are totally customizable, come from the dealership and customer can respond to the email or text

·         Drives traffic to the dealership’s website

·         Current sales or service promotions can be displayed on the dealership’s Welcome page

·         Captures customer email addresses which are pushed into the DMS when we push the appointment

·         We will generate service promotion email campaigns on behalf of the dealer

·         Marketing messages can be incorporated in the appointment confirmation emails

·         Simplifies the process for salespeople to schedule First Service at time of delivery

·         An email can be sent to customers who miss their appointment, requesting they reschedule

Additional Dealership Benefits with Internal Use

·         Load balances service bays

·         Forces proper appointment scheduling

·         Allows an untrained person to take incoming calls and schedule appointments

·         Increases service department efficiency

·         Increases service department revenue

 
TimeHighway.com can display the dealer’s service menu or provide a service menu (currently for Toyota and Lexus – with Nissan and Mazda in the works) which is dynamically displayed, based on year, make, model and engine, showing services due at each mileage interval, along with appropriate pricing.  We maintain the menu pricing down to part level.  This menu can be viewed or printed by the customer, as well as by the dealership personnel. 

Click HERE for TimeHighway Brochure

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